How can we help?
Questions, bugs or ideas for new lines: write to support@anvikshalaya.com. Every message is read, usually within a couple of days.
FREQUENT QUESTIONS
How do I cancel Moonrail Pro?
Subscriptions are managed by Apple. On your Mac, open the App Store, click your name at the bottom of the sidebar, then Account Settings, and next to Subscriptions click Manage. Choose Moonrail and cancel. Cancel at least 24 hours before the renewal date to avoid the next charge; Pro stays on until the end of the paid period.
How do I restore my purchase on a new Mac?
Sign in to the App Store with the same Apple Account you bought Pro with, open Moonrail Pro in the app and choose Restore Purchases. Your Pro access comes back right away.
Where is my data? Is it backed up?
Your rides, cargo and logbook are stored only on your Mac. Moonrail has no accounts, so nothing is uploaded anywhere. Moonrail itself makes no network requests. Only Apple's App Store goes online, to show Pro prices and check or restore your purchases. Your data is included in your regular Mac backups, such as Time Machine.
Which version of macOS do I need?
Moonrail needs macOS 14 Sonoma or later.
Can I get a refund?
Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com.